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Customer Analytics Manager

2 months ago


Bellevue, Washington, United States T-Mobile Full time
Job Overview

This is a hybrid role that requires the applicant to work out of our Bellevue, WA offices a minimum of 3 days per week.

We are looking for a Customer Analytics Manager to join our team. The successful candidate will be responsible for conducting customer analytics, monitoring device performance, analyzing app performance, and providing insights.

Key Responsibilities:
  • Technical Expertise: Background in 3G / 4G / 5G end-to-end wireless communications systems, architectures, protocols, and infrastructures as well as IP and cloud.
  • Customer Analytics: Analyze customer data to identify trends, preferences, and behaviors that drive business decisions.
  • Device Performance: Monitor and analyze the performance of various devices to ensure optimal functionality and user experience.
  • Apps Performance & Insights: Evaluate application performance metrics and provide actionable insights to improve system efficiency.
  • Engineering-Business Liaison: Serve as the point of contact between engineering teams and business units, including Marketing/PR, Legal, Finance, and TFB, ensuring alignment and effective communication.
  • Brand Analytics: Perform brand analytics to support marketing strategies and enhance brand positioning.
  • Business Case & New Offer Analytics: Develop comprehensive business cases for new offers and conduct detailed analytics to support strategic decision-making.
  • Network Traffic Classifications: Classify and analyze network traffic to optimize performance and enhance security measures.
Requirements:
  • Bachelor's Degree: Computer Science or Engineering or related field (Required)
  • Work Experience: 5+ years of technical engineering experience. Less than 2 years People Management Experience.
  • Knowledge, Skills and Abilities:
    • Motivation: Self-motivated and able to work well under pressure. Able to simultaneously support multiple strategically significant tasks under fixed/accelerated deadlines.
    • People Management Ability: Desire to lead teams. Develop, maintain, and strengthen partnerships that can provide information, assistance, and support.
    • Communication: Ability to ensure that information is passed on to others who should be kept informed. Express self clearly in conversations and interactions with others. Clear business and technical writing skills.
    • Customer Support: Ability to demonstrate concern and meet external and/or internal customers' needs.
    • Technical Architecture: Ability to demonstrate depth of knowledge and skill in a technical area. Ability to tackle a problem by using a logical, systematic, sequential approach.
    • Strategic Thinking: Ability to anticipate the implications and consequences of situations and take appropriate action to be prepared for possible contingencies.
Benefits:
  • Competitive Salary: $126,100 - $227,600
  • Corporate Bonus Target: 15%
  • Benefits Package: Medical, dental, and vision insurance, flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off, and up to 12 paid holidays.