Assistant General Manager

11 hours ago


San Francisco, California, United States Round One Entertainment Inc. Full time
Job Summary

We are seeking a highly skilled and experienced Assistant General Manager to join our team at Round One Entertainment Inc. As a key member of our management team, you will be responsible for driving sales, profits, and customer satisfaction in our entertainment centers.

Key Responsibilities
  • Develop and implement sales and profit strategies to achieve business goals
  • Lead and manage department managers to ensure compliance with company policies and procedures
  • Provide operational and customer service training to store employees
  • Investigate employee issues and maintain confidentiality
  • Hold weekly staff meetings to discuss and resolve operational and staffing issues
  • Ensure the store presents a pleasing image and maintain a clean and safe environment
  • Prepare and submit reports to corporate on sales, profits, and labor control
  • Manage store operations and personnel budget
  • Develop and maintain operations manuals and procedures
  • Prepare and present performance evaluations and counseling notices
Requirements
  • Bachelor's degree preferred but not required
  • 3+ years of GM/AGM management experience in team building, sales development, and operational skills
  • Superior customer service skills and strong verbal communication skills
  • Ability to plan activities, set goals, and effectively manage time and work
  • Ability to consistently contribute to the overall improvement of the team
Work Environment

The Assistant General Manager will work in a fast-paced entertainment environment with high levels of noise, dust, and activity. The noise level in the work environment is usually loud.

Physical Demands

The Assistant General Manager will be required to stand and walk for extended periods of time without breaks during busy times. Lifting and/or moving up to 100lbs with assistance is required.



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