Fitness Operations Manager
4 weeks ago
At Chuze Fitness, we're revolutionizing the fitness industry with a focus on hospitality, community, and compassion. We prioritize people and foster a vibrant work environment where everyone can be themselves and contribute to our culture of kindness.
Job Summary:We're seeking individuals of all backgrounds who embody kindness, sociability, and strong work ethic to join our team as Shift Lead I. As a key member of our operations team, you will play a pivotal role in supporting our Team Members and ensuring a vibrant, professional, and efficient work environment.
Responsibilities:- Set and maintain Chuze standards in customer service by welcoming and interacting with all members
- Complete daily cleaning tasks and ensure gym presentation is always extraordinarily clean
- Assist in all aspects of front desk operations, including membership sign-ups, retail presentation, amenities, answering phones, point-of-sale transactions, and making smoothies, if applicable
- Train all front desk employees and maintain knowledge of best practices and policies found in in-person coaching, Learning Management System (LMS) paths, and Harassment Prevention training
- Support running daily shift operations such as breaking employees for lunches, delegating and following up on cleaning responsibilities, and successfully completing opening and closing responsibilities
- Support in troubleshooting member inquiries and partner with management for escalated concerns
- Assist in administrative tasks such as member management software reports, inventory counts, and managing club email
- Attend and participate in regularly scheduled team meetings
- Previous experience running shifts or leading a team
- At least one year of customer service experience
- Ability to work varied hours regularly, including weekends, opening and closing shifts
- Excellent communication skills in person and over the phone
- Ability to multi-task and handle shifting priorities
- Attention to detail
- Teamwork-based work style
- Physical requirements:
- Able to read, write, and speak clearly in English
- Touring the gym: walking and climbing stairs
- Bending, kneeling, and repetitive arm movement
- Standing for long periods
- Computer operations
- Ability to lift at least 50lbs
- High school graduate or GED
- Personal interest in Fitness
- Volunteer/community involvement
- Bilingual in Spanish
Chuze Fitness is an Equal Opportunity Employer. We consider candidates solely based on merit. Background checks are required for some positions.
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