Service Coordinator

2 days ago


Pittsburgh, Pennsylvania, United States Huckestein Mechanical Services Inc Full time
Service Coordinator Job Description

Huckestein Mechanical Services, LLC is seeking a highly organized and customer-focused Service Coordinator to join our Sales team. As a Service Coordinator, you will be responsible for managing customer communications, confirming service appointments, and ensuring all service-related documentation and reporting is accurate and up-to-date.

Key Responsibilities:
  • Appointment Confirmation: Confirm service appointments with customers, providing them with necessary details and ensuring readiness for the service visit.
  • Customer Communication: Act as a primary point of contact for customers regarding service scheduling, updates, and follow-up inquiries.
  • Documentation and Reporting: Maintain accurate records of service schedules, work orders, customer interactions, and technician deployments.
  • Work Order Generation: Create new emergency work orders, generate PM (Preventive Maintenance) work orders, and coordinate and manage service schedules.
  • Purchase Requests: Process and manage purchase requests for parts and supplies needed for service tasks.
  • Contract Record Creation: Create and maintain accurate contract records for service agreements.
Requirements:
  • High school diploma or equivalent; post-secondary education in business administration, customer service, or a related field is a plus.
  • Minimum of two (2) years of experience in a customer service, administrative, or service coordination role, preferably in the HVAC or mechanical services industry.
  • Excellent communication and interpersonal skills.
  • Strong organizational and time-management abilities.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with service management software.
Why Join Huckestein Mechanical Services, LLC?

Work for a company committed to excellence and customer satisfaction. Opportunities for professional growth and development. Collaborate with a team of dedicated and skilled professionals. Competitive compensation and benefits package. Huckestein Mechanical Services, LLC is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.


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