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Customer Support Specialist

2 months ago

Redmond, Washington, United States Space Exploration Technologies Corp. Full time

Job Summary

SpaceX is seeking a highly skilled Customer Support Specialist to join our Starlink team. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our customers, ensuring they have a positive experience with our services.

Responsibilities

  • Triage and resolve customer issues across multiple channels, including digital and voice support.
  • Provide technical support to customers using hardware, software, and network expertise.
  • Surface product, process, and training issues by analyzing trends and identifying gaps.
  • Collaborate with internal teams to create and improve troubleshooting workflows and resolve root cause issues.
  • Develop and maintain internal knowledge base and help center collateral.

Requirements

  • High school diploma or equivalency certificate.
  • 1+ years of experience in a front-lines customer support role.
  • Fluent in Malay and English.

Preferred Skills and Experience

  • Excellent problem-solving and analytical skills.
  • Strong written and verbal communication skills.
  • Excellent empathy, active listening, and resiliency skills.
  • Strong attention to detail and time management skills.
  • Willingness and ability to work flexible hours, including weekends and nights.

Additional Requirements

  • Must be available to work holidays.
  • Must be available to work overtime hours and/or weekends as needed.

Compensation and Benefits

Pay range: Customer Support Bilingual/Level 1: $24.00/hour, Customer Support Bilingual/Level 2: $26.50/hour.