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Technical Support Specialist

2 months ago


Redmond, Washington, United States Aquent Full time
About the Role

Aquent is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our clients, ensuring their IT systems are running smoothly and efficiently.

Key Responsibilities
  • Desktop/Server Software/Hardware Setup and Troubleshooting: Install, configure, and troubleshoot desktop and server software and hardware to ensure optimal performance.
  • End-User Support for Proprietary Tools: Provide technical support to end-users for proprietary tools, ensuring they are able to effectively use the tools to meet their business needs.
  • Team Collaboration: Work closely with the Operations team to provide technical support and assistance as needed.
  • Incident Management: Keep users informed of incident progress, notify them of upcoming changes or planned outages, and ensure timely resolution of technical issues.
  • Documentation and Asset Management: Complete assigned documentation tasks, including new or updated known errors and workarounds, and maintain accurate asset management and inventory control.
Requirements
  • 1-2 Years of Work-Related Experience: Possess relevant work experience in a technical support role.
  • Strong Understanding of Microsoft Products: Have a solid understanding of Microsoft products and technologies.
  • Excellent Communication and Customer Service Skills: Possess outstanding communication and customer service skills to effectively interact with clients and stakeholders.
  • Excellent Problem Resolution and Analytical Skills: Demonstrate excellent problem resolution and analytical skills to troubleshoot complex technical issues.
  • Ability to Learn Quickly: Be able to learn quickly in a fast-paced environment and adapt to new technologies and processes.
Benefits

Aquent offers a competitive compensation package, including a target hiring compensation range of $22/hr to $24/hr. Additional benefits may include:

  • Subsidized Health, Vision, and Dental Plans: Access to subsidized health, vision, and dental plans.
  • Paid Sick Leave: Enjoy paid sick leave for all hourly talent in the U.S. and Canada.
  • 401(k) with a Match: Participate in a 401(k) plan with a match and immediate vesting.
  • Exclusive Employee Discounts: Enjoy exclusive employee discounts through Promo Code: Aquent.
  • Access to Professional Development Courses: Access hundreds of professional development courses through Aquent Gymnasium.