Retail Customer Service Associate

6 days ago


Syracuse, New York, United States FedEx Office and Print Services Full time
Job Summary

We are seeking a highly skilled and customer-focused Retail Customer Service Associate to join our team at FedEx Office and Print Services. As a key member of our retail team, you will be responsible for delivering exceptional customer experiences, providing expert advice on our products and services, and driving sales growth.

Key Responsibilities
  • Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Offer expert advice on our products and services, including printing, signs and graphics, and shipping solutions.
  • Drive sales growth by upselling and cross-selling our products and services.
  • Operate and maintain a wide range of equipment, including printers, scanners, and other retail technology.
  • Manage the production queue and output, ensuring timely and accurate completion of customer orders.
  • Manage retail supply, restocking materials and maintaining a clean and organized retail environment.
  • Complete assigned tasks based on priority, working effectively in a fast-paced environment.
Requirements
  • High school diploma or equivalent education.
  • 6+ months of specialized experience in a retail or customer service environment.
  • Excellent verbal and written communication skills.
Working Conditions

This role requires the ability to stand for long periods, move and lift up to 55 pounds, and work in a fast-paced environment with minimal supervision.

FedEx Office is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age, sex, pregnancy, disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing.

FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested.



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