Customer Service Representative

4 weeks ago


Grand Prairie, Texas, United States Massage Envy Full time
Overview

Transforming Lives through Wellness

At Massage Envy, we're dedicated to delivering exceptional experiences and helping clients achieve their wellness goals. As a Sales and Service Associate, you'll play a vital role in promoting our Total Body Care services and creating a welcoming environment for our guests.

Key Responsibilities:

  • Provide outstanding customer service and ensure every guest feels valued and understood
  • Promote the value of Total Body Care by educating clients on new services, selling the Massage Envy Wellness Program, and encouraging homecare retail purchases
  • Support clinic flow by greeting clients, scheduling services, and addressing questions
  • Help grow and retain a client base through in-person and phone/email outreach

What We Offer:

  • Competitive base pay and bonuses
  • Employer-paid virtual healthcare, including medical, dental, and vision plans
  • Paid time off for full-time employees
  • Employee referral bonus program
  • In-depth product and service training
  • Discounted massage, skincare, and stretch services
  • 20-30% off all products

Requirements:

  • High school diploma or equivalent and previous retail or sales experience
  • Critical thinking, excellent math and computer skills, and the ability to multitask
  • Great people skills and the ability to establish positive relationships with guests
  • Supporters of total body care with a general knowledge of massage and skin care services

Culture and Support:

  • Trained leadership invested in your success
  • Award programs, like Sales Associate of the Year
  • A caring community that celebrates individuality and shares knowledge

Join a growing community of professionals who share your passion for wellness and customer service.



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