Customer Service Representative
4 days ago
Transforming Lives through Wellness
At Massage Envy, we're dedicated to delivering exceptional experiences and helping clients achieve their wellness goals. As a Sales and Service Associate, you'll play a vital role in promoting our Total Body Care services and creating a welcoming environment for our guests.
Key Responsibilities:
- Provide outstanding customer service and ensure every guest feels valued and understood
- Promote the value of Total Body Care by educating clients on new services, selling the Massage Envy Wellness Program, and encouraging homecare retail purchases
- Support clinic flow by greeting clients, scheduling services, and addressing questions
- Help grow and retain a client base through in-person and phone/email outreach
What We Offer:
- Competitive base pay and bonuses
- Employer-paid virtual healthcare, including medical, dental, and vision plans
- Paid time off for full-time employees
- Employee referral bonus program
- In-depth product and service training
- Discounted massage, skincare, and stretch services
- 20-30% off all products
Requirements:
- High school diploma or equivalent and previous retail or sales experience
- Critical thinking, excellent math and computer skills, and the ability to multitask
- Great people skills and the ability to establish positive relationships with guests
- Supporters of total body care with a general knowledge of massage and skin care services
Culture and Support:
- Trained leadership invested in your success
- Award programs, like Sales Associate of the Year
- A caring community that celebrates individuality and shares knowledge
Join a growing community of professionals who share your passion for wellness and customer service.
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