Professional Services Specialist II

Omnicell is seeking a highly skilled Professional Services Specialist II to join our team. As a key member of our professional services team, you will be responsible for delivering exceptional customer experiences and driving business outcomes for our clients.

• Provide expert guidance and support to customers on Omnicell's products and solutions, ensuring seamless implementation and optimal use.
• Lead design conversations with customers to optimize implementation and achieve desired outcomes, leveraging your expertise in pharmacy automation and medication management.
• Represent Omnicell on-site with customers in the healthcare setting, providing exceptional customer service and ensuring successful project outcomes.
• Responsible for small-scale end-to-end implementations, working autonomously with minimal supervision to deliver high-quality results.
• Facilitate in-person and virtual meetings effectively, ensuring clear communication and collaboration with customers and internal stakeholders.
• Perform end-user support and guidance during implementation, providing timely and effective solutions to customer needs.
• Execute build and testing tasks within project plans, ensuring timely delivery and meeting defined scope and milestones.
• Utilize your expertise to handle multiple tasks and priorities, providing quality results and ensuring customer satisfaction.
• Identify and resolve issues, as well as potential risks, that could impact customer relationships and project timelines, escalating as necessary.
• Communicate project issues and risks appropriately, following escalation procedures and ensuring timely resolution.
• Document all work performed and submit accurate time entry for client utilization metrics, ensuring transparency and accountability.
• Provide knowledge and experience to configure Omnicell's products based on customer workflows, delivering high value and improving medication management and patient safety.
• Contribute to customer satisfaction and success of project implementations, working collaboratively with the project management and technical services team.

• Excellent written and verbal communication skills, with the ability to lead conversations with audiences of all levels.
• Ability to work within defined scope and milestones for project deployment, ensuring timely delivery and meeting customer expectations.
• Actively listening to customers' needs to design solutions and partner to deliver desired outcomes, leveraging your expertise in pharmacy automation and medication management.
• Mentoring peers and bringing others along, ensuring knowledge sharing and collaboration within the team.
• Familiarity with applications of technology within a cloud-based platform and delivering solutions as a service, ensuring seamless integration and optimal use.
• Solutions-oriented, willing to roll up your sleeves, identify problems, and come to the team with solutions, driving innovation and improvement.

• Strong communication and interpersonal skills, with the ability to build relationships and collaborate with customers and internal stakeholders.
• Highly self-motivated and solutions-oriented individual, working autonomously with minimal supervision to deliver high-quality results.
• Possess a wide knowledge of Omnicell products, configurations, workflows, and understands the impact on customer outcomes, ensuring expert guidance and support.
• Understanding of implementation methodologies and technical systems configuration, ensuring seamless integration and optimal use.
• Curious, always searching for the 'why,' and a life-long learner, continuously thriving in a fast-paced innovative technology company.
• Working knowledge of Microsoft Office applications, including Microsoft Outlook, Word, PowerPoint, and Excel, ensuring effective communication and collaboration.
• May require product-specific certification for FDA-approved products or knowledge of healthcare regulations, when handling specialized products.
• Omnicell internal candidates' completion of department-specific trainings and mentoring, ensuring knowledge sharing and collaboration within the team.
• Comfortable leading change and influencing others to move towards a common vision or goal, driving innovation and improvement.
• Experience using technology while compounding sterile products highly preferred, ensuring expertise in pharmacy automation and medication management.
• Certified Compounded Sterile Preparation Technician (CSPT) highly preferred, ensuring expertise in pharmacy automation and medication management.

• Minimum 3 years' experience in a healthcare setting with an Associate's Degree or Professional Healthcare Certification.
• OR
• BA/BS in Healthcare, Project Management, Business Admin, Finance, or MIS.
• And
• A minimum of two years of experience leading healthcare solution implementations or if internal, must meet the qualifications.

• Must be able to travel 100%.
• Must be able to lift/push heavy equipment and have good dexterity for doing routine configuration tasks.

At Omnicell, we are committed to transforming pharmacy care through outcomes-centric innovation designed to optimize clinical and business outcomes across all settings of care. We strive to be the healthcare provider's most trusted partner by our guiding promise of 'Outcomes. Defined and Delivered.'

Our comprehensive portfolio of robotics, smart devices, intelligent software, and expert services is helping healthcare facilities worldwide to improve business and clinical outcomes as they move closer to the industry vision of the Autonomous Pharmacy.

Our guiding principles inform everything we do:

• As Passionate Transformers, we find a better way to innovate relentlessly.
• Being Mission Driven, we consistently deliver on our promises.
• Our Entrepreneurial spirit makes the most of EVERY opportunity for innovation.
• Understanding that Relationships Matter creates synergies that yield the greatest benefits for all.
• In Doing the Right Thing, we lead by example in ALL we do.

We value creating an inclusive culture and a healthier world through ESG initiatives, Employee Impact Groups, learning, well-being programs, and more. Join us in transforming the pharmacy care delivery model, making patient care safer and smarter for all.

About The Team

Omnicell is dedicated to fostering a diverse and inclusive workplace. We welcome applications from all individuals, valuing a wide range of perspectives and backgrounds. As an equal opportunity employer, we do not discriminate based on race, gender, religion, sexual orientation, gender identity, national origin, veteran status, or disability. We are committed to making our recruitment process accessible to everyone. We offer support and reasonable adjustments for individuals with disabilities during our hiring process. If you need assistance, please contact us at [insert contact information].

At Omnicell, respect for privacy and confidentiality is paramount. We adhere to strict policies to prevent discrimination or retaliation against those who engage in open conversations about compensation. However, employees privy to compensation information as part of their job role are expected to maintain confidentiality, except in specific circumstances outlined by law, such as during formal complaints, investigations, or as required by legal obligations.

Please note that Omnicell reserves the right to modify job roles and responsibilities as needed to meet our organization's evolving needs and drive our mission forward.

Job Identification: 2932

Job Category: Packaging Support

Posting Date: [insert date]

Job Schedule: Full time

Locations: Kansas City, MO, United States

Chicago, IL, United States

Minneapolis, MN, United States

Job Level: Experienced

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.