Operations Supervisor

7 days ago


Savannah, Georgia, United States Transdev Full time
About Transdev

Transdev is a leading provider of transportation services, operating in 19 countries with a team of 110,000 employees. We offer a range of mobility solutions, including public transportation, paratransit, and logistics services.

Job Summary

We are seeking an experienced Operations Manager to join our team in Savannah, GA. As an Operations Manager, you will be responsible for supervising daily operations, monitoring employee performance, and identifying safety issues. You will work closely with the Assistant General Manager and General Manager to ensure the smooth operation of our transportation services.

Key Responsibilities
  • Supervise Daily Operations: Oversee the daily activities of our transportation services, including scheduling, dispatching, and vehicle maintenance.
  • Monitor Employee Performance: Evaluate the performance of our employees, identify areas for improvement, and provide coaching and training as needed.
  • Identify Safety Issues: Conduct regular safety inspections and identify potential safety hazards, implementing corrective actions to ensure a safe working environment.
  • Coordinate Field Trips: Coordinate the assignment of personnel and vehicles for field trips, ensuring that all necessary documentation is completed.
  • Develop Procedure Manuals: Develop and maintain procedure manuals for dispatchers, road supervisors, drivers, and service personnel.
  • Complete Reports: Prepare and submit daily and weekly reports on operations, including vehicle maintenance, manpower requirements, and service quality.
  • Track Employee Attendance: Monitor and maintain employee attendance records, processing vacation requests and maintaining uniform inventory.
  • Monitor Operations Activities: Track and evaluate operations activities, including vehicle on-time statistics, missed runs, revenue/cost data, and customer complaint data.
  • Recommend and Discipline Operations Personnel: Recommend and discipline operations personnel as needed, conducting customer complaint investigations and informing the Contract Manager of potential risks.
Requirements
  • Education: High school diploma or equivalent (G.E.D.). 2-year college degree or higher preferred.
  • Experience: 3-5 years experience in transportation. 2-3 years supervisory experience preferred.
  • Skills and Knowledge: Ability to work independently with general supervision. Proficiency with Microsoft Excel and other Microsoft 365 software. Ability to quickly learn and use new software programs. Excellent communications, interpersonal, confidentiality, and organizational skills.
Physical Requirements
  • Work Environment: Up to 60% of work is accomplished indoors and in air-conditioned or ventilated facilities.
  • Physical Demands: Must be able to compose reports in a coherent and legible way. Must have reliable transportation to and from work. Must be able to work extended hours and shifts regularly as needed, including evenings, weekends, and holidays.
Equal Employment Opportunity

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion, or other legally protected status.



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