Mobile Service Operations Manager
7 days ago
This position requires a highly motivated individual who can work independently with minimal supervision in a field environment. As the Mobile Service Operations Specialist/Launch Trainer, you will be responsible for developing and implementing strategies to improve dealership performance, analyzing data to inform business decisions, and communicating effectively with various stakeholders.
Responsibilities
* Conduct launch events and align on business goals with dealers
* Facilitate kick-off and strategic planning sessions with dealers to create business plans for success
* Monitor and motivate dealership Mobile Service personnel to provide excellent customer experiences
* Share best practices and key success drivers with dealers
* Develop action plans to exceed program goals, focusing on service processes
Requirements
* Excellent customer relationship, communication, and facilitation skills
* Ability to adapt to different locations and engage with various audiences (MSX, Ford Dealer)
* OEM dealer contact experience (a plus)
* Successfully managed assigned territories or regions
* Possess excellent verbal and written communication skills
Benefits
* Salary: $76k - $80k per year
* Opportunities for professional growth and development in a dynamic environment
* Collaborative and supportive team culture
Company Overview
We are a leading global provider of technology-enabled business process outsourcing (BPO) services to automotive manufacturers. With over 25 years of experience, we have worked closely with vehicle manufacturers around the world. Our teams provide industry-leading expertise to help our customers increase revenue and reduce cost, while enhancing operational efficiency and customer satisfaction.
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