Sales and Service Expert

2 days ago


San Francisco, California, United States T-Mobile Full time
About T-Mobile

We're a dynamic and innovative company that's passionate about connecting people and empowering them to achieve their goals. Our mission is to deliver exceptional customer experiences and drive growth in the wireless industry.

">">Job Overview

We're seeking a Customer Experience Representative to join our Retail Team of Experts. As a brand ambassador, you'll build relationships with our customers and provide personalized solutions that meet their needs.

">">Key Responsibilities
  • ">
  • Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate the benefits of our ever-expanding coverage and T-Mobile plans and services.">
  • Helps customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store, by exploring individual needs and providing hands-on demonstrations of the latest technology.">
  • Establishes relationships with and partners with T-Mobile employees across channels, including business and customer service, to collectively own the customer experience and resolve issues.">
">Requirements
  • ">
  • A minimum of 6 months of customer service and/or sales experience, preferably in a retail environment.">
  • A competitive drive and proven ability to succeed in a fast-paced sales environment.">
  • Effective at balancing customer needs and performance goals.">
">Benefits

We offer a comprehensive Total Rewards Package, including a competitive base salary and compensation package, annual stock grant, employee stock purchase plan, 401(k), paid time off, and access to commuter and transit programs. Additionally, eligible employees can receive mobile service & home internet discounts, pet insurance, and more.

">Estimated Salary

$20.00 per hour, with opportunities for incentive pay and promotions based on performance.



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