Customer Service Ambassador

3 weeks ago


Medford, Oregon, United States MEDFORD CORNERSTONE URBAN RENEWAL L Full time
Job Summary

We are seeking a highly skilled and customer-focused Part-time Concierge to join our team at MEDFORD CORNERSTONE URBAN RENEWAL L. As a key member of our community leadership team, you will be responsible for providing exceptional customer service, ensuring a positive experience for residents and their guests.

Key Responsibilities
  • Assist residents and guests with various requests and needs, providing a high level of customer service and ensuring a positive experience.
  • Answer phone calls and respond to inquiries in a timely and professional manner.
  • Assist with marketing efforts, including promoting community events and activities.
  • Perform administrative tasks, such as data entry and record-keeping.
  • Assist with events and activities, including setup and cleanup.
  • Assist with dining room duties during peak meal times.
  • Perform cleaning and maintenance tasks as needed.
  • Monitor and respond to emergencies, such as the fire alarm panel.
  • Support the Community Managers by assuming leadership responsibilities in their absence.
Requirements
  • Must be 21 years of age or older and have a valid driver's license.
  • High School Diploma or equivalent (GED) required.
  • Ability to move tables and furniture periodically, sit for extended periods, bend, reach, and lift up to 25 pounds.
  • Initiative and independence, with strong problem-solving skills and ability to de-escalate critical situations.
  • Ability to multi-task and meet deadlines while projecting a resort-like image.
  • Strong knowledge of the local community, area, and region preferred.
  • Previous work in customer service or hospitality.
  • Intermediate proficiency in Microsoft Office programs (Outlook, Word, and Excel).
  • Ability to perform any request by management.
Working Conditions

This is a part-time position, working either 4:00pm to 8:00pm or 8:00am to 4:00pm on Sunday and Monday. You will enjoy a delicious free meal during your shift and receive great pay and work/life balance.



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