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Customer Service Representative

2 months ago

Medford, Oregon, United States Alsco Full time
{"h1": "Customer Service Coordinator Job Description", "p": "At Alsco Uniforms, we're seeking a driven professional to join our team as a Customer Service Coordinator. As a key member of our Service Department, you'll play a crucial role in driving customer loyalty through responsive and proactive communication.

Your primary responsibilities will include responding to inbound customer calls, making outbound calls to ensure customer satisfaction, and coordinating the flow of information within the Service Department. You'll also be responsible for maintaining call logs, files, and reports, as well as preparing and distributing necessary paperwork.

To succeed in this role, you'll need to demonstrate excellent telephone skills, internal and external customer service skills, and the ability to work effectively in a team environment. You'll also need to be proficient in MS Office and basic administrative tasks.

If you're a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

**Key Responsibilities:**

* Respond to inbound customer calls and make outbound calls to ensure customer satisfaction
* Coordinate the flow of information within the Service Department
* Maintain call logs, files, and reports
* Prepare and distribute necessary paperwork
* Monitor and report competitive activity

**Requirements:**

* High school graduation or similar experience
* Excellent telephone skills
* Excellent internal and external customer service skills
* Ability to work effectively in a team environment
* Proficiency in MS Office and basic administrative tasks

**What We Offer:**

* Competitive pay and benefits
* Ongoing career development opportunities
* Inclusive and diverse team environment

If you're ready to take your career to the next level and join a dynamic team, apply today"}