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Customer Service Representative

2 months ago

Mt Prospect, United States Crane Payment Innovations Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales support team, you will play a critical role in delivering exceptional customer experiences and driving business growth.

Key Responsibilities
  • Assist internal and external customers with general sales support, including ordering, reporting, and issue resolution.
  • Provide timely and effective support to customers, ensuring their needs are met and exceeded.
  • Collaborate with cross-functional teams to resolve customer issues and improve overall customer satisfaction.
  • Develop and maintain strong relationships with customers, understanding their needs and preferences.
  • Stay up-to-date with product knowledge and industry trends to provide informed support to customers.
Requirements
  • High school diploma or equivalent required; some college preferred.
  • Minimum 1 year of experience in a fast-paced environment, preferably in a customer-facing role.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
  • Ability to work independently with minimal supervision and prioritize tasks effectively.
  • Experience with ticket tracking programs and Microsoft Office suite preferred.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • Collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.