Client Support Specialist
2 weeks ago
POSITION OVERVIEW
Deeply Digital LLC is a leading provider in the Communications, Construction, and Consulting sectors, dedicated to delivering exceptional service to our clients.
Our team is the face of the company, working collaboratively to meet and exceed the expectations of our customers.
The role of Client Support Specialist involves engaging in clear and consistent communication with various stakeholders, including businesses and governmental entities, as well as community members.This position requires a proactive sales and solutions-oriented approach to address any challenges our clients may face.
EXPERIENCE REQUIRED
Candidates for this role should possess a minimum of two (2) years of relevant experience and demonstrate their capability to execute the Essential Duties/Responsibilities outlined below.
The responsibilities listed are indicative of the core functions of the role and may not encompass all additional tasks that may be assigned.
Deeply Digital LLC reserves the right to adjust the responsibilities of this position as necessary to meet business needs.
ESSENTIAL DUTIES/RESPONSIBILITIESRespond to incoming inquiries and engage with potential clients, guiding them through our diverse service offerings.
Interact with customers to comprehend their business objectives and preferences, determining the most suitable services for their specific requirements.
Complete the sales process, ensuring that new clients have all necessary documentation and are accurately entered into the billing system as needed.
Address inquiries from current clients and explore opportunities to enhance service delivery.Conduct basic troubleshooting for clients and identify issues with existing services.
Possess a solid understanding of the technical terminology and equipment utilized in ISP (Internet Service Provider) services, identifying needs and problem areas during client service connections and troubleshooting.
Ensure customer satisfaction is prioritized.QUALIFICATIONS
Exceptional verbal and written communication skills
Professional and polished appearance
Strong interpersonal skills with a collaborative mindset
Ability to interpret and create technical drawings and documentation
Capable of problem-solving and devising innovative solutions for installation challenges
Highly self-driven and eager to learn
PREFERRED QUALIFICATIONS
Robust technical knowledge and experience in ISP (Internet Service Provider) services
Bachelor's Degree in a relevant discipline
PHYSICAL REQUIREMENTS
Ability to coordinate the movement of eyes, hands, fingers, and feet
Our organization is committed to equal employment opportunities for all candidates.
Compensation details: 22-25 Hourly Wage
PI
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