Customer Service Representative II

5 days ago


Forest Park, Georgia, United States McLane Company Full time
About the Role

This position is responsible for handling non-routine customer interactions and issues while achieving customer satisfaction by providing accurate, timely, and consistent information and solutions. The ideal candidate will provide a reliable communication network for customers, resulting in strong business relationships.

Key Responsibilities
  • Customer Communication: Monitor customer reporting, communicate critical issues, and respond to customer inquiries in a timely and professional manner.
  • Customer Support: Maintain customer files to ensure up-to-date information, manage customer requests for assistance, and provide accurate and consistent responses to customer concerns and questions.
  • Training and Development: Train customers on various business applications to maximize company value to the organization.
  • Analysis and Response: Analyze and respond to various customer requests involving store level and group level information.
  • Additional Duties: Perform other duties as needed or assigned by supervisor, including answering inquiries and responding to customer requests.
Requirements
  • Education: High School Diploma or GED.
  • Experience: 2 or more years of customer service experience.
  • Skills: Strong verbal and written communication skills, organization and planning skills, and ability to type 45 wpm and perform 10-key by touch.
  • Software: Knowledge and experience with all Microsoft office applications.
  • Work Environment: Office environment.


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