Customer Service Ambassador

5 days ago


Cleveland, Tennessee, United States AirSystems Unlimited Full time
About Us

AirSystems Unlimited, LLC has been a trusted provider of HVAC services in the Chattanooga and Cleveland areas since 1988. We pride ourselves on delivering exceptional customer experiences and fostering strong relationships with our clients.

Job Summary

We are seeking a highly skilled Customer Service Representative to join our team. This dynamic role involves managing incoming calls and emails, scheduling appointments, and coordinating with our field technicians. The ideal candidate will possess excellent communication skills, be self-motivated, and enjoy working in a fast-paced office environment.

Responsibilities
  • Respond to customer inquiries via phone and email
  • Schedule appointments and dispatch service calls to HVAC field technicians
  • Forecast days and weeks ahead to ensure maximum efficiency
  • Communicate effectively with customers, technicians, and other team members
Requirements
  • Excellent clerical office experience and computer skills
  • Natural customer service skills
  • Self-motivated and able to work independently
  • Proficiency using Microsoft Office and Google Drive
  • Ability to multitask effectively and prioritize tasks
Benefits

This is a full-time position offering a competitive salary of $45,000 - $55,000 per year, depending on experience. Additional benefits include health, dental, and vision insurance, as well as opportunities for growth and professional development.



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