Collision Repair Service Professional

1 week ago


Cleveland, Tennessee, United States Classic Collision Inc Full time

Job Summary

We are seeking a highly skilled Collision Repair Service Professional to join our team at Classic Collision Inc. This individual will be responsible for delivering exceptional customer service and ensuring a seamless experience from initial contact through repair completion.

About Us

Classic Collision Inc is a rapidly growing company committed to providing quality service with integrity and honesty. Our mission is to put safety, quality, integrity, and heart into every vehicle we repair and customer we serve.

Responsibilities

  • Provide clear explanations and education to customers on the repair process, including insurance claim information and processes.

  • Maintain a comprehensive knowledge base of insurance partner requirements regarding authorizations, billing, and load level processes.

  • Coordinate rental car and tow companies to offer one-stop service to all customers.

  • Ensure all vehicles are delivered to customers by the assigned service advisor or designated backup teammate.

  • Assist in customer communication throughout the repair process.

  • Monitor DRP assignments, estimate/repair appointments, and capture rates of assignments.

  • Follow up on all DRP assignments present and past to maintain sales for the center.

  • Maintain DRP logbooks and Enterprise ARMS daily.

  • Secure proper payments.

  • Assist with reconciling invoices to payables report daily and monthly (as applicable).

  • Ensure all customer comfort items are always fresh and available for customers as well as maintaining the customer waiting area.

  • Perform other administrative tasks and duties as required to successfully meet the needs of the business.

Requirements

To be successful in this role, you must have:

  • A valid driver's license and eligibility for coverage under our company insurance policy.

  • Effective communication (written and verbal) and interpersonal skills.

  • Organization and multi-tasking skills, good time management, and the ability to adapt easily to a fast-paced environment.

  • Prior experience in customer service, sales, or related fields is preferred.

Benefits

As a valued member of our team, you can expect:

  • Competitive salary: $45,000 - $60,000 per year, depending on experience.

  • A comprehensive benefits package, including medical, dental, and vision insurance.

  • Opportunities for career advancement and professional growth.

Equal Opportunity Employer

Classic Collision Inc is an equal opportunity employer that values diversity and inclusion. We do not discriminate against any employee or candidate based on age, race, gender identity, gender expression, genetic information, national origin, physical or mental disability, protected veteran status, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by all applicable federal, state, and local laws.



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