Customer Service Ambassador
6 days ago
AirSystems Unlimited, LLC is a reputable organization serving Chattanooga and Cleveland, TN areas. We are seeking a full-time 5-star Customer Service Representative to join our team. This dynamic role involves managing incoming phone calls and emails regarding service, maintenance, replacement requests, and scheduling orders. If you're skilled at creating, dispatching, and invoicing orders, coordinating HVAC service appointments, and providing a world-class experience in a fast-paced office environment, we'd like to hear from you.
This position offers a competitive salary range of $45,000 - $60,000 per annum, depending on skills and experience. You will also be eligible for excellent benefits, including health, dental, vision, and life insurance, PTO, and opportunities for growth and expansion.
About AirSystems Unlimited, LLC
We've been serving Tennessee communities since 1988, maintaining positive relationships by staying dedicated to our values. Every person deserves comfort, not just from a functional HVAC system but from peace of mind gained from knowing our service team's values, receiving superior customer service, and having a job done expertly. We promise commitment to excellence, honesty, and safety in everything we do.
Our Success Begins with Our Team Members
We set high standards and hire the best. We understand that our employees are the face of our company, interacting directly with clients. Therefore, we believe that our employees have the ability to change lives every day. We're dedicated to supporting and investing in our employees through competitive pay, bonus opportunities, and ongoing trainings. We strive to maintain a positive work atmosphere where you can come to work looking forward to a day of purpose and fulfillment.
A Day in the Life of a 5-Star Customer Service Representative
As a high-performing Customer Service Representative, you'll arrive on-time each day ready to work efficiently without compromising customer service. You'll enjoy working in the office, speaking with customers via phone and email communications, and striving to 'wow' customers with professionalism, courtesy, and efficiency. Your friendly demeanor comes through as you receive incoming client calls, dispatch service calls to HVAC field technicians, schedule calls for prompt service, maximize technician time and mileage, forecast days and weeks ahead, and genuinely enjoy orchestrating and organizing the day to help others succeed.
Qualifications of a 5-Star Customer Service Representative
- Excellent clerical office experience and computer skills
- Excellent written and oral language skills (proper grammar, spelling, punctuation required)
- Natural customer service skills
- Self-motivated
- Proficiency using Microsoft Office, Google Drive, Calendar, Sheets, Docs, etc.
- On-time and excellent attendance
- Ability to effectively communicate as a liaison between customers, technicians, and the company
- Coachable, friendly, and helpful
- Well-rounded professional who is good at juggling multiple tasks at a time
Are you organized, enjoy creating efficient processes, pride yourself on multitasking, and have a positive attitude? If so, we'd love to have you on our customer service team.
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