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Client Support Specialist

2 months ago

Spokane Valley, United States TEKsystems Full time
Position Overview

A LEADING PROVIDER OF INSURANCE SOLUTIONS IS SEEKING CLIENT SUPPORT SPECIALISTS TO ASSIST BOTH NEW AND CURRENT CLIENTS WITH THEIR INQUIRIES, CLAIMS, AND GENERAL SUPPORT VIA TELEPHONE.

DIRECT HIRE OPPORTUNITY

COMPENSATION: $47,000 Annual Salary

A reputable insurance firm is expanding its client support team with a hybrid work model available after a designated training period.

The selected candidate will undergo training to develop the necessary expertise to deliver outstanding client support. Proficiency in various software applications, including ClaimCenter, CARE, and Outlook, is essential. The role involves managing both incoming and outgoing service calls related to claims, including First Notice of Loss (FNOL), glass, towing, and ongoing claims inquiries. Strong verbal and written communication skills are crucial, along with the ability to work effectively under supervision.

Key Responsibilities:

  • Assist clients with both new and ongoing claims.
  • Encourage participation in preferred provider programs and services when appropriate.
  • Provide telephone support in alignment with job responsibilities.
  • Comply with established call quality standards.
  • Actively enhance product knowledge by utilizing available resources.
  • Meet performance and reliability expectations set by management.
  • Foster a positive and respectful workplace environment.
  • May be required to undertake additional responsibilities as needed.

Required Skills & Qualifications:

  • Maintain necessary state and non-resident licenses.
  • Availability for evening, weekend, and holiday shifts as required by business needs.
  • Exceptional written and verbal communication abilities.
  • Proficiency in Microsoft Outlook and Word.
  • Complete ongoing job-related training as assigned.

Employee Benefits:

  • Comprehensive medical, dental, and vision coverage, along with short- and long-term disability and life insurance.
  • Generous leave policies, including paid parental leave.
  • Student Loan Repayment and Tuition Reimbursement programs.
  • Paid vacation with a minimum of 10 days in the first year, with potential for more based on role.
  • 14 paid holidays and 2 additional floating holidays.
  • 6 days of sick leave upon hire, with an additional 6 days after 90 days of employment.
  • Robust 401k plan with company matching and immediate vesting.
  • Family support benefits, including backup care options.
  • Competitive salaries and exceptional benefits package.
  • Fitness and wellness reimbursement programs.
  • Opportunities for community involvement.

About TEKsystems:

We are partners in transformation, assisting clients in activating innovative ideas and solutions to leverage new opportunities. Our team of 80,000 professionals collaborates with over 6,000 clients, including a significant portion of the Fortune 500, across North America, Europe, and Asia. As a leader in Full-Stack Technology Services and Talent Services, we work alongside progressive leaders to drive meaningful change. This is the essence of true partnership. TEKsystems is part of the Allegis Group.

TEKsystems is an equal opportunity employer and welcomes all applications without regard to race, gender, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.