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Customer Service Representative

2 months ago

Savannah, Georgia, United States Ryder System, Inc. Full time
Job Summary

The Customer Service Representative I position at Ryder System, Inc. requires a highly skilled individual to work cross-functionally across Sales, Marketing, Operations, and Asset Management. This role involves utilizing excellent customer communication skills to provide a great customer experience, resolve customer complaints, and answer customer inquiries.

Key Responsibilities
  • Execute customer communication protocol to ensure concerns, issues, and disputes are resolved to the customer's expectations.
  • Handle all Rental sales and the sales process for inbound calls and outbound solicitation to increase leads and new customers.
  • Accountable for rental truck inventory levels by coordinating with Maintenance and Asset Management to meet customer demands.
  • Workflow management: enhance productivity through effective scheduling and planning.
  • Generate purchase/repair orders and maintenance of files.
  • Parts management: contribute to cost containment through inventory planning and warranty.
Additional Responsibilities
  • Ensure compliance with all company, local, state, federal, and other regulatory agencies' policies.
  • Perform other duties as assigned.
Requirements
  • High School diploma/GED required.
  • One (1) year or more in sales and/or customer service required.
Compensation and Benefits

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate's relevant experience, education, work location, market data/ranges, internal equity, internal salary ranges, etc.

Compensation ranges for the position are as follows:

  • Pay Type: Hourly
  • Minimum Pay Range: $15.00
  • Maximum Pay Range: $16.75

The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type.

Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance, and disability insurance options, as well as paid time off for vacation, illness, bereavement, family, and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug-Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with a disability.