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Customer Service Representative

2 months ago


Northfield, Ohio, United States MGM Resorts International Full time

About the Role:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Rewards team, you will play a vital role in delivering exceptional guest experiences and building strong relationships with our valued customers.

Key Responsibilities:

  • Provide top-notch customer service to guests, responding to their needs and concerns in a timely and professional manner.
  • Utilize our computer system to input information and navigate through our systems, ensuring accurate and efficient data management.
  • Collaborate with colleagues to resolve guest issues and provide solutions that meet their needs.
  • Stay up-to-date on company policies, procedures, and promotions to effectively communicate with guests and promote our rewards programs.
  • Participate in ongoing training and development to enhance your skills and knowledge, ensuring you remain a subject matter expert in our rewards programs.

Requirements:

  • 1+ year of customer service experience, preferably in a hospitality or entertainment industry setting.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups of people.
  • Strong problem-solving skills, with the ability to think critically and resolve complex issues.
  • Proficiency in computer systems and software, with the ability to learn new systems quickly.
  • A passion for delivering exceptional guest experiences and building strong relationships with customers.

What We Offer:

  • A competitive starting rate of $16.02 per hour.
  • A comprehensive benefits package, including health, financial, and time off benefits.
  • Opportunities for professional and personal development, including training and networking opportunities.
  • A dynamic and supportive work environment, with a team of passionate and dedicated professionals.
  • Access to company hotel, food and beverage, retail, and entertainment discounts, as well as discounts with company partners on travel, electronics, online shopping, and more.

Join Our Team: