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Customer Service Representative
2 months ago
About the Role:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Rewards team, you will play a vital role in delivering exceptional guest experiences and building strong relationships with our valued customers.
Key Responsibilities:
- Provide top-notch customer service to guests, responding to their needs and concerns in a timely and professional manner.
- Utilize our computer system to input information and navigate through our systems, ensuring accurate and efficient data management.
- Collaborate with colleagues to resolve guest issues and provide solutions that meet their needs.
- Stay up-to-date on company policies, procedures, and promotions to effectively communicate with guests and promote our rewards programs.
- Participate in ongoing training and development to enhance your skills and knowledge, ensuring you remain a subject matter expert in our rewards programs.
Requirements:
- 1+ year of customer service experience, preferably in a hospitality or entertainment industry setting.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups of people.
- Strong problem-solving skills, with the ability to think critically and resolve complex issues.
- Proficiency in computer systems and software, with the ability to learn new systems quickly.
- A passion for delivering exceptional guest experiences and building strong relationships with customers.
What We Offer:
- A competitive starting rate of $16.02 per hour.
- A comprehensive benefits package, including health, financial, and time off benefits.
- Opportunities for professional and personal development, including training and networking opportunities.
- A dynamic and supportive work environment, with a team of passionate and dedicated professionals.
- Access to company hotel, food and beverage, retail, and entertainment discounts, as well as discounts with company partners on travel, electronics, online shopping, and more.
Join Our Team: