Experience Coordinator

6 days ago


Murrieta, California, United States iStaff Pros Full time
Job Summary:

iStaff Pros is seeking a highly motivated Customer Experience Specialist to join our team. As a key member of our customer service team, you will be responsible for providing top-notch support to our clients and ensuring their complete satisfaction with our services.


Responsibilities:Key Accountabilities
  • Manage incoming calls in a professional and courteous manner.
  • Address client inquiries and concerns efficiently.
  • Transfer calls to the correct agent or department quickly.
  • Offer accurate information about our products and services.
  • Maintain high standards of professionalism and customer satisfaction.
  • Collaborate with colleagues to enhance customer service processes.
  • Record and track customer interactions and transactions accurately.

Requirements:Necessary Skills
  • Superior phone etiquette.
  • Effective communication and interpersonal skills.
  • Ability to thrive in a fast-paced work environment.
  • Basic computer application proficiency.
  • Positive attitude and dedication to delivering outstanding customer service.
  • Previous customer service experience.

Benefits Package:
  • Guaranteed competitive hourly wage.
  • Sales commission incentives.
  • 401(k) plan with 3% employer matching contribution.
  • Employer-sponsored employee healthcare (75% covered).
  • Paid holidays for salaried staff.
  • Generous PTO package from date of hire.
  • Company health and wellness initiatives.
  • Modern standing/sitting workstations.
  • Opportunities for career advancement.

What We Offer:

We provide a supportive work environment, opportunities for growth, and a competitive benefits package. If you're passionate about delivering exceptional customer service and eager to join a dynamic team, we invite you to apply for this exciting opportunity.



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