Server Representative

3 weeks ago


Charlotte, North Carolina, United States Jackmont Hospitality Full time
Job Description

TGI FRIDAYS // Store # 2599
12811 S Tryon Street
Charlotte, NC 28273

Role Purpose

Deliver exceptional dining experiences by setting places at dining tables, taking orders, serving food and drinks, answering inquiries about menu, and attending to guests' wishes, while suggesting food and drinks.

Key Responsibilities & Accountabilities

  • Build rapport with guests, ensure an enjoyable, quality dining experience
  • Promptly and accurately take food and beverage requests from guests
  • Expedite service of food and beverages to guests, check frequently to ensure everything meets their specifications
  • Learn TGIF menu and beverages, expertly recommend and upsell on items
  • Identify guests ordering alcoholic beverages who appear to be 40 years old or younger
  • Follow all relevant brand standards for service
  • Accurately ring all orders into the POS system

Qualification Requirements

  • Must be able to deliver plates and food, clear tables, which may require lifting up to 30 lbs
  • Must be able to hear well amongst loud background noise
  • Must be dressed neatly and well-groomed in company-approved uniform at all times
  • Must be able to operate P.O.S. system, make change correctly, and make credit card transactions accurately
  • Must be able to calmly respond to angry guests and notify a manager
  • Must be able to read and write notes to hearing-impaired guests
  • Must be able to read menus to sight-impaired guests
  • Must be able to verbalize menu items clearly to guests while taking their orders or responding to their requests

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