Server - Aura Rooftop Bar

3 weeks ago


Charlotte, North Carolina, United States White Lodging Full time

Job Summary:
White Lodging is a leading hospitality company that develops and operates premium-brand hotels, rooftop bars, and restaurants in top cities. We're seeking a skilled Server to join our team at Aura Rooftop Bar, where you'll provide exceptional service to guests and create a memorable experience.

Responsibilities:

• Deliver high-quality service to guests, building personal connections through friendly conversation, intuitive suggestions, and engaging surroundings.

• Complete all necessary setup, side work, and closing duties to ensure a seamless experience.

• Stay knowledgeable about menu items, ingredients, preparation methods, and garnishes to accurately answer guest questions and provide recommendations.

• Ensure guest satisfaction with food and drink quality and presentation, promoting a positive dining experience.

• Foster teamwork and contribute to a friendly and safe work environment, promoting a positive and inclusive culture.

• Process all payment methods and complete end-of-shift paperwork efficiently and accurately.

• Maintain a neat and professional personal appearance, representing our establishment as an ambassador.

• Anticipate guest needs and offer exemplary hospitality, going above and beyond to ensure a memorable experience.

Requirements:

• Possess an outgoing and social personality, with excellent communication and listening skills.

• Demonstrate a passion for service with a positive, can-do attitude, and a willingness to learn and grow.

• Ability to handle high volume and work under pressure with a team-player mindset, prioritizing guest satisfaction and team collaboration.

• Previous restaurant or customer service experience is a plus, but not required. We're committed to developing our team members and providing opportunities for growth and advancement.

Benefits:

• DailyPay option for flexible compensation

• Comprehensive medical, dental, and vision insurance from Day 1

• Generous vacation and paid time off (PTO) policy with rollover

• Complimentary wellness tools and resources

• Unlimited referral bonuses for successful hires

• 401(k) plan with company match for long-term savings and security

• Hostcare Resources healthcare concierge for personalized support

• Leadership development opportunities for career advancement

• Tuition reimbursement for continuing education and professional growth

• Discounts on hotel rooms, dining, and other travel and entertainment experiences

• Multiple hotels in each market, offering more opportunities for growth and advancement

White Lodging is an equal opportunity employer, committed to creating an inclusive environment for all associates.



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