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Sales Support Specialist

2 months ago

Clearwater FL, United States Hajoca Corporation Full time
Position Overview:

As a key member of our team, the Sales Support Specialist plays a vital role in delivering exceptional customer service and driving sales growth.

Hajoca Corporation, a prominent distributor in the plumbing, heating, cooling, and industrial supplies sector, is committed to the principles of Service, Integrity, and Reliability. We pride ourselves on fostering strong relationships with our teammates, customers, and suppliers.

Key Responsibilities:

1. Engage with customers primarily through telephone communication, ensuring their needs are met and sales are effectively closed.
2. Accurately process sales orders and bids resulting from telephone transactions.
3. Investigate and resolve customer inquiries, manage pricing discrepancies, and handle material returns in accordance with company policies.
4. Maintain open communication with the Profit Center Manager and Credit Manager regarding any changes in customer business that may impact credit risk.

Qualifications:

- Minimum of 1 year experience in customer service or inside sales, preferably in contractor sales.
- Proficient in Microsoft Office Suite (Outlook, Word, Excel) for email communication, sales planning, reporting, and customer data analysis.
- Exceptional customer service skills, along with strong verbal communication and active listening abilities.
- Ability to learn and operate computer systems for order processing and warehouse material-handling equipment.

Our Culture:

At Hajoca, we value exceptional talent and encourage our team members to leverage their skills to drive business success. We offer a supportive environment where your contributions are recognized and rewarded.

Benefits:

Full-time team members (30+ hours/week) are eligible for comprehensive benefits, including:
- Medical, dental, vision, and prescription coverage
- Life insurance and Long-Term Disability
- Pre-tax accounts for healthcare and dependent care
- Paid vacation, holidays, and sick time

Additionally, all team members have access to a retirement cash account with company contributions and targeted training programs for personal and professional development.

Diversity and Inclusion:

Hajoca Corporation is an Equal Opportunity/Affirmative Action Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.