Watch Officer

Cbridgeinc is seeking a highly skilled Watch Officer to join our team. As a Watch Officer, you will be responsible for monitoring and maintaining the integrity of our enterprise networks and systems.

• Monitor enterprise networks, systems, and services for abnormal behavior and report any potential issues.
• Coordinate and direct teams in response to operational events, ensuring timely and effective resolution.
• Ensure all information, including operational risk, is fully articulated to the JDOC Battle Captain to facilitate decision-making.
• Process and report Authorized Service Interruptions (ASI) for all local and DISA published ASIs.
• Maintain situational awareness throughout the execution of ASIs and track enterprise operations activities to facilitate information dissemination and decision-making.
• Provide technical, information collection, and dissemination support for daily JDOC standup briefings.
• Serve as an after-hours and weekend liaison for service desk incidents and requests.
• Initiate break-fix actions as prioritized by the JDOC Battle Captain and document non-priority requests/incidents for delivery to service desk management staff.
• Work closely with the Problem Manager to facilitate root-cause analysis and development of improvement recommendations following a Major Incident or Problem.
• Assist in the creation and/or improvement of documented processes associated with execution of Coordinating Activity duties and responsibilities.

• Active DoD Secret security clearance with the ability to obtain a TS/SCI.
• Proficiency in using different technologies, such as computers and other tools and systems pertinent to the position.
• 8+ years of experience performing duties as operations, systems, or technical control watch officer, 8+ years of experience utilizing a variety of network monitoring tools.
• Experience working in the DoD or Federal landscape.
• Technically inclined, able to gain proficiency with disparate business applications quickly.
• Able to maintain clear communication with a diverse team of individuals and eloquently communicate complex topics to non-technical individuals.
• Highly organized and able to maintain structure and efficiency even in chaotic environments.
• A problem-solver and able to resolve issues without granular direction.
• Flexible and able to multi-task effectively to meet delivery requirements on time in an often-shifting landscape.
• Experience with direct customer support for both internal and external customers.
• Experience coordinating support for enterprise information technology infrastructure.

• Competitive compensation package.
• Career development opportunities.
• Comprehensive benefits package, including medical, dental, vision, Life/AD&D/STD/LTD insurance, 401(k) matching, and paid time off.
• Relocation assistance and sign-on bonuses.
• Performance-based bonuses and community involvement opportunities.

Cbridgeinc is an equal opportunity employer and welcomes applications from diverse candidates. If you are a qualified individual with a disability or a disabled veteran requiring assistance with the application process, please visit https://www.dol.gov/agencies/odep for information on how to request assistance.