Luxury Sales Associate

1 day ago

Santa Monica, California, United States IHG Full time
About Us

Regent Santa Monica Beach, an IHG Hotels & Resorts property, is set to revolutionize the luxury hospitality landscape in 2024. This stunning resort will redefine the concept of modern upper luxury, offering an unparalleled guest experience.

Job Summary

The Luxury Sales Associate is a key member of our retail team, responsible for delivering exceptional sales and service experiences to our discerning guests. This role requires a strong interpersonal skillset, a passion for luxury sales, and a commitment to achieving sales targets.

Key Responsibilities
  • Promote Regent's service philosophy and style through our people attributes.
  • Adhere to Regent Santa Monica Beach's standards in job performance and retail policies.
  • Consistently achieve and/or exceed individual and boutique monthly sales targets.
  • Cultivate strong client relationships, both in and outside the boutique.
  • Understand and comply with all security and operational policies and procedures.
  • Demonstrate in-depth knowledge of all products in assigned categories and stay up-to-date on all product categories in store.
  • Recommend and style products, promoting wardrobing and providing outstanding hospitality to all guests.
  • Support the brand image by adhering to dress code and utilizing a POS system to manage smooth transactions.
  • Provide qualitative feedback to store management and assist in merchandising and daily maintenance of displays and back-stock.
  • Assist in receiving merchandise and ensuring an organized inventory process.
  • Continuously seek ways to enhance revenue and elevate the guest experience.
  • Develop strong interpersonal communication skills and maintain strong relationships with guests, colleagues, and business partners.
  • Complete all assigned tasks directed by management and maintain a clean and organized retail space.
  • Master all programs, procedures, standards, specifications, guidelines, and training programs.
  • Foster rapport with customers through conversation and honest recommendations.
Requirements
  • Minimum of 2 years' experience in luxury sales.
  • Excellent verbal and written communication skills in English; proficiency in a foreign language is a plus.
  • Strong reading and writing skills to aid in communication.
  • Solid understanding of fashion and styling.
  • Basic computer skills required.
What We Offer

The hourly pay rate for this role is $33.00, plus commission. This rate is only applicable for jobs to be performed at Regent Santa Monica Beach. We offer a competitive financial and benefits package, including healthcare support, dental, vision, disability, and life insurance support, as well as a matching 401k plan. Hotel discounts worldwide are available, along with access to a wide variety of discount programs and the chance to work with a great team of people.

IHG is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and colleagues without regard to an individual's race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status, or any other characteristic protected by law.

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