Luxury Retail Associate

3 days ago

Santa Ana, California, United States The Staff Pad Full time
Job Title: Luxury Retail Associate

We are seeking a highly skilled and customer-focused Luxury Retail Associate to join our team at The Staff Pad. The ideal candidate will have experience in luxury retail sales, a passion for providing exceptional customer service, and familiarity with retail software.

Key Responsibilities:
  • Provide exceptional sales service to customers, ensuring high levels of customer satisfaction.
  • Assess customers' needs, provide information on product features, and offer product demonstrations and recommendations.
  • Process POS transactions accurately, including handling returns.
  • Maintain the cleanliness and organization of the store, including stocking shelves, arranging displays, and ensuring merchandise is presented in a neat and visually appealing manner.
  • Collaborate with team members to achieve sales targets and store goals.
  • Actively seek out customers in the store, cross-sell products, and upsell to drive sales.
  • Build productive trust relationships with customers and handle inquiries and complaints efficiently.
  • Participate in inventory management, including receiving and checking merchandise deliveries, and ensuring the accuracy of inventory/stock.
  • Work with the Buying team for stock replenishment and the Marketing team for promotions.
  • Ensure compliance with company policies, inventory control procedures, and airport regulations, including assisting with customs procedures as required.
Qualifications:
  • Previous experience in luxury retail sales or customer service at least 2 years.
  • Strong customer service skills with a focus on personalized service.
  • Proficiency in Microsoft Excel; experience with iVend and SAP is a plus.
  • Experience with customs procedures is a plus.
  • Strong communication and interpersonal skills.
  • Ability to work in a dynamic environment.
  • Attention to detail and excellent organizational skills.
  • A friendly and energetic personality with a customer service focus.
  • High-End Retail Experience: Minimum of 2 years of experience in a high-end retail environment, preferably within luxury goods, fashion, or similar industries.
Requirements:
  • High school diploma or equivalent.
  • Bilingual: English/Spanish.
  • Ability to clear a background check.
  • A positive attitude and a willingness to be at work on time each day of your schedule, with the ability to pick up additional shifts as needed.
  • Hands-on experience with POS transactions.
  • Familiarity with inventory procedures.
  • Ability to perform under pressure and address complaints in a timely manner.
  • Flexibility to work various shifts, including weekends and holidays.

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