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Front Desk Representative

2 months ago

Royersford, Pennsylvania, United States JR BROTHERS LLC Full time
Job Overview

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at JR BROTHERS LLC. As a key member of our hospitality team, you will be responsible for providing exceptional service to our hotel guests, ensuring a seamless and memorable experience.

Key Responsibilities
  • Guest Services: Assist guests with check-in and check-out processes, issue room keys, and process payments in a timely and efficient manner.
  • Communication: Maintain open communication with housekeeping staff to coordinate room availability, respond to guest inquiries, and complete paperwork accurately.
  • Customer Service: Provide exceptional customer service, resolving issues promptly and professionally, and ensuring guest satisfaction.
  • Hotel Operations: Monitor and maintain knowledge of hotel operations, activities, and services, ensuring seamless execution and guest satisfaction.
Requirements
  • Customer Service Skills: Friendly and outgoing personality, excellent communication skills, and ability to stay positive in challenging situations.
  • Industry Knowledge: Familiarity with hospitality industry standards, including health and quality standards.
  • Technical Skills: Proficient in English, with knowledge of other languages a plus; computer literacy and ability to lift 20 pounds.