Customer Service Representative

2 weeks ago


West Henrietta, United States US Tech Solutions Full time

Position Overview:
In this role, you will provide exceptional customer support for a specific product under considerable guidance and supervision.

Your primary focus will be to uphold strong customer relations while addressing inquiries, claims, and complaints in a fair and effective manner, adhering to established policies and procedures.


Key Responsibilities:
Deliver high-quality service to clients through various communication channels including phone, email, and chat.
Develop and maintain a foundational understanding of a designated product.
Utilize various systems and software applications, which may encompass HRIS, Salesforce, Flex, Core Advanced, and ORS.
Conduct data entry tasks while ensuring strong prioritization and organizational skills.
Document all customer interactions thoroughly.
Embody the core values of the company by:
Acting with unwavering integrity.
Providing exceptional service and fostering trusted relationships.
Driving innovation in our offerings and continuously enhancing our processes.
Collaborating effectively and supporting one another.
Taking personal accountability and fulfilling commitments.
Treating all individuals with respect and dignity.

About US Tech Solutions:

US Tech Solutions is a global staffing firm specializing in providing a diverse range of talent on-demand and comprehensive workforce solutions.

For more information about US Tech Solutions, please visit our website. US Tech Solutions is an Equal Opportunity Employer.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.



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