Customer Service Representative

3 days ago


Henrietta, United States Senior Lifestyle Full time

Job Summary

We are seeking a highly skilled and compassionate Customer Service Representative to join our team at Senior Lifestyle. As a key member of our community, you will be responsible for providing exceptional service to our residents, visitors, and families.

Key Responsibilities

  • Provide warm and welcoming greetings to residents and visitors, ensuring a positive first impression of our community.
  • Assist with administrative tasks, such as processing reports and maintaining records.
  • Monitor surveillance cameras and door alarms to ensure the safety and security of our residents and property.
  • Process packages, plants, and prescription drugs, and deliver or hold as requested.
  • Maintain the sign-in/out log for community keys and gate passes.
  • Assist other departments with administrative functions, such as data entry and filing.
  • Respond to resident and family concerns in a timely and professional manner, striving to provide a high level of customer satisfaction.
  • Maintain a positive and professional demeanor at all times, interacting with residents, visitors, and colleagues in a friendly and respectful manner.

Requirements

  • Three months of related experience preferred.
  • Ability to communicate clearly and effectively in English.
  • Highly proficient computer skills, including proficiency with Outlook, Excel, and Word.
  • Compassionate, professional, kind, engaging, empathetic, and helpful attitude.
  • Ability to work as part of a team and handle multiple tasks efficiently.
  • Ability to make independent decisions when circumstances warrant such action.

Additional Information

Senior Lifestyle offers a comprehensive benefits package to eligible team members, including health, dental, vision, retirement benefits, short-term disability, long-term disability, and paid time off. We also offer DailyPay, an application that allows you to access your earned but unpaid wages before your next payday.



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