Customer Service Representative

2 months ago

West Babylon, United States Check-Mate Industries Inc Full time
Customer Service Representative
West Babylon, New York

Check-Mate Industries LLC located in West Babylon, NY has an immediate opening for a Customer Service Representative to work in its West Babylon, New York facility. Over the past 55 years, Check-Mate has proven to be the winning move for hundreds of customers in a diverse range of industries. The company has been recognized as an innovator and leader in tool & die, stampings and assemblies. Whether producing high-precision tools and progressive dies, stamping, or assemblies for everything from healthcare to personal security products, Check-Mate out-thinks, out-maneuvers, and out-performsits competition.

ESSENTIAL FUNCTIONS: Includes, but may not be limited to the following
  • Customer Service Representative establishes relationship with customers by communicating and resolving issues.
  • Customer Service Rep is responsible for order entry and/or maintenance for assigned accounts in ERP system (PLEX)
  • Customer Service Representative reviews plant delivery schedules versus requested dates and resolves any conflicts. Tracks and communicates any changes and potential service issues to the customer.
  • Customer Service Representative communicates order confirmations, changes and cancellations to both customers and internal CMI/CMINT team members.
  • Customer Service Representative informs sales and operations of any unresolved service issues; Recommends corrective action to customer issues as necessary.
  • Customer Service Representative reviews orders after shipment for billing accuracy and any quantity item errors.
  • Customer Service Representative manages the issuing of credits, return authorizations and pallet returns.
  • Customer Service Representative reviews inventory usage on stocked items, identifies and communicates items that have not tracked to plan.
  • Customer Service Representative communicates customer complaints to Operations, Planning, Quality Control, and Upper Management.
  • Customer Service Representative ensures that any customer complaints have been resolved in a satisfactory manner obtaining guidance/approval from supervisor when necessary.
  • Customer Service Representative communicates with Planners, Sales, Purchasing and Plant Management as needed.
  • Customer Service Representative prepares necessary reports for Plant Management and customers such as inventory and open order reports and tracks shipments associated with invoices
  • Customer Service Representative processes plant claims which include any deductions for shortages, quality issues and any miscellaneous items.
  • Customer Service Representative files any customer paperwork such as shipping documentation or customer orders in a timely fashion.
  • Customer Service Representative communicates quote requests to purchasing, sales, and estimating. Provides last-known order prices and quantities and completes component pricing spreadsheets with the assistance of purchasing.
  • Customer Service Representative forwards quotes from estimating to the customer.
  • Customer Service Representative works with plant management and upper management to help solve production or customer related issues.
  • Performs other duties as assigned.

MINIMUM REQUIREMENTS
  • High School Diploma or GED from Accredited Institution of Higher Learning
  • Manufacturing experience strongly preferred
  • Prior customer service experience a plus.
  • Microsoft Office Suite - basic to above average computer skills including Excel
  • ERP experience preferred
  • Ability to perform basic quantitative skills required,
  • Ability to work with all areas of the business including plant and sales personnel.
  • Professional verbal and written communication
  • Strong customer service advocacy and problem-solving skills
EOE/AA/M/F/VET/D

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