Technology Services Representative

5 days ago


Belgrade, Maine, United States Best Buy Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Geek Squad Services Agent. As a key member of our team, you will be responsible for delivering exceptional customer experiences through technology services, both in customers' homes and in our local stores.

Key Responsibilities
  • Perform technology services, including basic home theater delivery and installation, repairs, and computer troubleshooting.
  • Build relationships with customers by providing recommendations and fulfilling their needs.
  • Establish and maintain consistent rhythms for timely follow-up and ensure commitments are met or exceeded.
  • Manage inventory and vehicle maintenance in partnership with other Agents.
  • Process paperwork and payment, and provide feedback and training opportunities.
Requirements
  • Must be at least 21 years old.
  • Must have a current, valid driver's license and maintain a driving record that meets Best Buy safety standards.
  • Ability to acquire and maintain any state or local licensing required to perform the job effectively.
  • Ability to lift 75 pounds with or without reasonable accommodation, up to 150 pounds as part of a team, and between pounds as part of a team and/or with support tools such as harnesses or lifts.
  • 3 months of delivery or installation or computer troubleshooting experience.
  • 3 months of customer service experience.
What We Offer

We are committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially during key moments in your life. Our benefits include:

  • Competitive pay.
  • Generous employee discount.
  • Physical and mental well-being support.
About Us

As part of the Best Buy team, you will help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life in our stores, online, and in customers' homes. Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We are committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future.



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