Customer Service Representative in Fraud Prevention

18 hours ago


O'Fallon, United States Citigroup Inc Full time
Fraud Operations Specialist

Citi is seeking a highly motivated and detail-oriented Fraud Operations Specialist to join our team. As a key member of our fraud prevention team, you will be responsible for conducting thorough risk assessments and delivering exceptional customer service to our clients.

Key Responsibilities:

  • Investigate potential fraud activity on existing credit card accounts
  • Respond to inbound client inquiries and assist with specific service-related requests and concerns
  • Provide solutions to client issues through the usage of all available resources under limited supervision
  • Complete assigned tasks in an accurate and timely manner
  • Consistently achieve individual and team performance targets

Requirements:

  • Minimum 1 year of customer service experience
  • Ability to process both inbound and outbound client calls
  • High attention to detail with the ability to interpret data and organize information
  • Consistently demonstrates clear and concise written and verbal communication

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for career growth and development
  • A dynamic and supportive work environment

Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.



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