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Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused Member Services Representative to join our team at Planet Fitness. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our members, prospective members, and guests.
Key Responsibilities:- Customer Service: Greet members, prospective members, and guests, providing a positive and welcoming experience.
- Front Desk Operations: Handle all front desk activities, including answering phones, checking members into the system, and facilitating new member sign-ups.
- Account Management: Assist with updating member accounts and responding to member questions and concerns in a timely and professional manner.
- Club Maintenance: Assist in maintaining the neatness and cleanliness of the club.
- Customer Service Background: Previous experience in customer-facing roles is preferred.
- Basic Computer Proficiency: Ability to use basic computer software and systems.
- Passion for Fitness: A genuine interest in fitness and health is essential.
- Positive Attitude: A friendly and approachable demeanor is required.
- Punctuality and Reliability: Must be able to work a variety of shifts, including evenings and weekends.
- Standing and Walking: Continual standing and walking during shifts.
- Talking and Listening: Continual talking and listening to members and guests.
- Lifting: Occasional lifting of up to 50 pounds.
We offer a competitive hourly rate of $13.00 and a positive work environment. Planet Fitness is an equal opportunity employer and welcomes applications from all qualified candidates.
