Customer Service Representative

4 days ago


O'Fallon, United States Planet Fitness Full time
Job Title: Member Service Representative

We are seeking a highly motivated and customer-focused Member Service Representative to join our team at Planet Fitness. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our members, prospective members, and guests.

Key Responsibilities:
  • Customer Service: Greet members, prospective members, and guests, providing a positive and welcoming experience.
  • Front Desk Operations: Handle all front desk activities, including answering phones, checking members into the system, new member sign-ups, and tours.
  • Account Management: Facilitate updates to member accounts and respond to member questions and concerns in a timely and professional manner.
  • Club Maintenance: Assist in maintaining the neatness and cleanliness of the club.
Requirements:
  • Customer Service Background: Preferred experience in customer-facing roles.
  • Basic Computer Proficiency: Ability to use basic computer software and systems.
  • Fitness and Health: Passion for fitness and health.
  • Communication Skills: Excellent communication and interpersonal skills.
  • Physical Demands: Ability to stand and walk during shift, occasional lifting up to 50 lbs, and exposure to toxic chemicals.
Compensation:

$13.00 per hour

Equal Opportunity Employer:

Planet Fitness is an equal opportunity employer and welcomes applications from diverse candidates.



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