Senior Homecare Scheduling Manager
4 weeks ago
Job Summary:
Visiting Angels of Jenkintown, PA is seeking a detail-oriented and empathetic Client Care Scheduling Manager to join our team. As a Client Care Scheduling Manager, you will be responsible for creating and implementing care schedules for our senior clients.
Key Responsibilities:
- Participate in initial and ongoing client and caregiver meetings.
- Staff cases matched by clients' needs, caregivers' skills, experience, availability, and personality.
- Schedule, participate, and document home visits, collecting client feedback on caregiver performance of duties.
- Address problems, as required.
- Collaborate with Wellness Team Supervisor to review Plan of Care in accordance with client needs and wishes.
- Evaluate client and employee satisfaction to effectively resolve complaints and incidents.
- Recognize and reward good job performance and promote caregiver recognition.
- Escalate disciplinary action to Manager.
- Maintain positive relationships with clients and referral sources.
- Perform on-call evening and weekend duties, as directed.
Requirements:
- Associate Degree in a healthcare-related field and two years of supervisory experience in Senior homecare is preferred.
- Proficiency with Microsoft Office applications, scheduling systems, and other healthcare industry-related software.
- Excellent communication skills and professionalism at all times.
- Detail-oriented team player.
- Ability to multitask, work under pressure, and problem solve.
- Strong commitment to client service excellence and ability to generate goodwill for Visiting Angels with our staff, client, their families, and referral sources.
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