Senior Homecare Scheduling Manager

4 weeks ago


Jenkintown, Pennsylvania, United States Visiting Angels of Jenkintown, PA Full time

Job Summary:

Visiting Angels of Jenkintown, PA is seeking a detail-oriented and empathetic Client Care Scheduling Manager to join our team. As a Client Care Scheduling Manager, you will be responsible for creating and implementing care schedules for our senior clients.

Key Responsibilities:

  • Participate in initial and ongoing client and caregiver meetings.
  • Staff cases matched by clients' needs, caregivers' skills, experience, availability, and personality.
  • Schedule, participate, and document home visits, collecting client feedback on caregiver performance of duties.
  • Address problems, as required.
  • Collaborate with Wellness Team Supervisor to review Plan of Care in accordance with client needs and wishes.
  • Evaluate client and employee satisfaction to effectively resolve complaints and incidents.
  • Recognize and reward good job performance and promote caregiver recognition.
  • Escalate disciplinary action to Manager.
  • Maintain positive relationships with clients and referral sources.
  • Perform on-call evening and weekend duties, as directed.

Requirements:

  • Associate Degree in a healthcare-related field and two years of supervisory experience in Senior homecare is preferred.
  • Proficiency with Microsoft Office applications, scheduling systems, and other healthcare industry-related software.
  • Excellent communication skills and professionalism at all times.
  • Detail-oriented team player.
  • Ability to multitask, work under pressure, and problem solve.
  • Strong commitment to client service excellence and ability to generate goodwill for Visiting Angels with our staff, client, their families, and referral sources.


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