Senior Homecare Scheduling Manager

4 weeks ago


Jenkintown, Pennsylvania, United States Visiting Angels of Jenkintown, PA Full time
Job Summary

Visiting Angels of Jenkintown, PA is seeking a skilled Care Scheduling Specialist to join our team. As a Care Scheduling Specialist, you will be responsible for creating and implementing care schedules for our senior clients. Our Angel caregivers provide meaningful assistance for seniors in their home, and you will assign appropriate caregivers and monitor their success.

Key Responsibilities

* Participate in initial and ongoing client and caregiver meetings
* Staff cases matched by clients' needs, caregivers' skills, experience, availability, and personality
* Schedule, participate, and document home visits, collecting client feedback on caregiver performance of duties
* Address problems, as required
* Collaborate with Wellness Team Supervisor to review Plan of Care in accordance with client needs and wishes; support facilitation of updates as warranted
* Evaluate client and employee satisfaction to effectively resolve complaints and incidents
* Recognize and reward good job performance and promote caregiver recognition
* Escalate disciplinary action to Manager
* Maintain positive relationships with clients and referral sources
* Perform on-call evening and weekend duties, as directed

Requirements

* Associate Degree in a healthcare-related field and two years of supervisory experience in Senior homecare is preferred
* Proficiency with Microsoft Office applications, scheduling systems, and other healthcare industry-related software
* Excellent communication skills and professionalism at all times
* Detail-oriented team player
* Ability to multitask, work under pressure, and problem solve
* Strong commitment to client service excellence and ability to generate goodwill for Visiting Angels with our staff, client, their families, and referral sources
* Ability to remain flexible, resilient, calm, and maintain a sense of humor in all situations
* Ability to plan, organize, prioritize, delegate, and accurately complete work activities within deadlines while managing interruptions

What We Offer

* Competitive salary based on experience
* PTO
* Lucrative bonus structure (paid out quarterly)
* Healthcare benefit
* On-call pay

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