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Patient Service Representative

2 months ago

Bridgeport, Connecticut, United States Summit Health Inc Full time
About Our Company

We're a physician-led, patient-centric network committed to simplifying healthcare and bringing a more connected kind of care. Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes, and virtually through our network. When you join our team, you become part of a compassionate community of people who work hard every day to make healthcare better for all.

Job Description

Career Opportunities at Summit Health and CityMD

Summit Health and CityMD form a physician-driven, patient-centric network, committed to simplifying the complexities of healthcare and bringing a more connected kind of care. Our unique network was created by the merger between Summit Medical Group and CityMD. Together, we deliver a more intuitive, comprehensive, and responsive care experience for every patient, regardless of the stage of life or health condition, through high-quality primary, specialty, and urgent care.

We're continually growing to meet the needs of our patients and deliver exceptional care to an even greater population. Our network has over 2,800 providers across more than 80 specialty areas, 13,000 employees, and over 370 locations in several states. We share a vision of improving the way healthcare needs are addressed by offering timely, high-quality, comprehensive care with an exceptional patient experience.

Job Summary

The Patient Care Representative (PCR) is responsible for welcoming and providing exemplary customer service to all our incoming patients at CityMD. This individual responds to patient questions and concerns with a sense of urgency and kindness, both on the telephone and in person, and is responsible for all paperwork associated with patient registration.

Key Responsibilities
  • Greet and welcome patients
  • Organize and coordinate patient intake and other appointments
  • Accurately enter/update patient information in the system
  • Assist patients with completion of paperwork when necessary
  • Scan, update, and file medical records
  • Answer phone calls, questions, etc. in a prompt and polite manner
  • Process medical insurance information, verify patient eligibility, and address any patient questions about insurance
  • Handle cash and co-payments accurately and responsibly
  • Provide outstanding customer service to every patient
  • Inform site manager or assistant site manager of waiting room wait times, patient inquiries, etc.
Requirements
  • A High School Degree or GED
  • A happy, welcoming, and can-do attitude with patients and coworkers
  • Experience working in any high-volume/high-intensity service industry (e.g., hospitality, restaurant, hospital, medical office, or retail environment) preferred
  • Excellent verbal, written, and interpersonal communication skills
  • Detail-oriented and a team player
  • Computer proficiency and superior keyboarding skills (approximately 55 wpm)
  • Flexible/adaptable nature to work in a continuously evolving environment
  • Passion for helping others in a healthcare environment
  • Ability to effectively interact with physicians, patients, and other staff members
  • Bilingual language skills required or preferred based on site location
Benefits

We offer a comprehensive benefits package, including health coverage, dental and vision insurance, life insurance, disability insurance, and a 401(k) plan with company match. We also provide paid time off, holidays, and opportunities for professional growth and development.