Hotel Guest Services Representative
2 weeks ago
As a Guest Services Representative at Century Hospitality, you will be responsible for providing exceptional customer service to our guests. This includes:
- Ensuring a smooth and efficient check-in and check-out process for our guests.
- Responding promptly and effectively to guest complaints and requests.
- Managing guest mail and messages in accordance with established procedures.
- Developing a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies.
- Handling reservations and switchboard duties in accordance with standards of proper telephone etiquette.
- Monitoring room availability and ensuring that all guest rooms are clean and presentable.
- Handling safe deposits and ensuring that all credit cards, cash, and change funds are balanced throughout each shift.
- Informing management of any guest or systems-related complaints or problems.
- Communicating with incoming staff and management by logging pertinent information in the pass-on log.
- Keeping maintenance informed of all maintenance needs.
- Passing on guest lost and found inquiries to management or supervisors.
- Assisting in marketing efforts by completing Company Tracker nightly.
- Adhering to all work rules, procedures, and policies established by the company.
To be successful in this role, you will need to have:
- A thorough knowledge of emergency and security procedures.
- The ability to move luggage or packages weighing up to 40lbs.
- Excellent communication and interpersonal skills.
- A high level of attention to detail and organizational skills.
- The ability to work in a fast-paced environment and adapt to changing situations.
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Guest Services Representative
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