Customer Service Representative

3 days ago


Bridgeport, Connecticut, United States The Auto Club Group Full time
Job Summary

As a AAA Roadside Assistance Call Center Representative, you will be the first point of contact for our valued members facing distress on the roads. This role requires strong communication skills, empathy, and the ability to work in a fast-paced environment.

Key Responsibilities
  • Respond to member calls and provide assistance with roadside emergencies
  • Assess situations and provide solutions to resolve member issues
  • Work collaboratively with other teams to ensure seamless service delivery
  • Meet and exceed performance metrics and quality standards
Requirements
  • High school diploma or equivalent required
  • 1+ year of customer service experience
  • Ability to work in a 24/7 environment
  • Strong communication and problem-solving skills

The Auto Club Group is an equal opportunity employer committed to diversity and inclusion. We offer a competitive salary and benefits package, as well as opportunities for career growth and development.



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