General Manager

6 days ago

Seattle, Washington, United States Seattle Strength & Performance Full time
About Us

Seattle Strength & Performance (SSP) is a dynamic and rapidly growing training gym with a strong presence in Seattle, WA. Our mission is to make strength training inclusive and accessible to every person, and we achieve this through our expert coaching and proven programming. Our community is built on core values that drive our 'why':

Our Core Values
  • Strength training is for everybody: We create an inclusive community where everyone feels welcome, and we train safely and effectively.
  • Community is everything: Coaches and members empower each other to be the best possible versions of themselves.
  • Moving better = feeling better: We want everyone to experience the benefit of how movement positively impacts their quality of life.
  • Smart coaching means personalized to you: Our programming is tailored to your needs and abilities, and we evaluate your progress to keep you healthy and moving.
  • People are capable of much more than they think they are: Our coaches live this and we give it back to our members, pushing them to achieve their goals.
  • If we're not having fun, we're doing something wrong: Strength training should be work, but it should also be fun. Fitness should be enjoyable.
  • Continuous learning is in our DNA: We focus on raising our own bar to give the best coaching and experience to our members.
About This Opportunity

We are seeking an experienced and passionate General Manager to join our team of fitness professionals. This is a full-time role that requires a strong passion for helping others, aligning with our core values, and contributing to a growing business. The ideal candidate will have a desire to contribute to a committed community of individuals and want to be part of a fast-growing company with strong ambitions.

Responsibilities
  • Engage with new potential members every day to bring them into SSP.
  • Report on location-specific metrics, progress, and updates in weekly team meetings.
  • Own key metrics in partnership with central sales & member experience team.
  • Provide coaching to gym members in personal training and class settings.
  • Manage supplies and equipment, ensuring everything is functioning, clean, and organized.
  • Help maintain a clean and inviting environment in the gym for members.
  • Manage and communicate with vendors for their facility.
  • Lead new member consultations and movement assessments.
  • Read and respond to emails in location-specific email, send membership emails, and manage location-specific social media posts.
  • Ask members for Google Reviews and referrals, maintaining a system that drives consistent streams of both.
  • Set up and manage location-specific member celebrations and events.
  • Communicate and collaborate with neighborhood-specific partners and providers.
  • Participate in community events – gym happy hours, workshops, and more.
Requirements
  • At least 3 years in customer service and/or sales.
  • At least 1 year training clients in person.
  • Up-to-date CPT certification (NASM, NSCA).
  • Up-to-date CPR/AED certification.
  • Has a 'start-up' mindset and is comfortable with ambiguity and eager to develop new processes and ways of working.
  • Has excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers in a timely manner.
  • Maintains a positive attitude and provides exemplary customer service.
  • Skilled with a variety of office technology – Microsoft Office Suite (Word, Excel, and Outlook), Adobe Acrobat PDF.
  • Provides the highest level of professionalism – is punctual, resourceful, independent, detail-oriented, and prioritizes accuracy.
  • Accountability: reliability and personal responsibility – honors commitments, takes ownership of work, and promptly corrects mistakes to the greatest extent possible; meets deadlines and continuously communicates.
  • Confidentiality: shares information appropriately while adhering to privacy rules and confidentiality concerns.
  • Interpersonal Relationships: provides communication follow-through, shares expertise in a constructive way, contributes to a positive workplace culture.
Qualifications
  • Flexible work schedule (some evenings and early mornings required).
  • Comfortable working independently.

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