Assistant General Manager

1 month ago

Seattle, Washington, United States Wyndham Hotels & Resorts Full time
Job Summary

We are seeking a highly skilled and experienced Assistant General Manager to join our team at La Quinta by Wyndham Seattle - Sea-Tac Airport. As a key member of our hotel management team, you will be responsible for assisting the General Manager in maintaining high standards of guest satisfaction, employee satisfaction, quality assurance, and asset protection while managing costs within budget.

Key Responsibilities
  • Assist the General Manager in overseeing daily hotel operations, including front desk, housekeeping, and food and beverage services.
  • Develop and implement strategies to improve guest satisfaction, employee satisfaction, and quality assurance.
  • Manage departmental expenses within budget and explain variances to the General Manager.
  • Train hotel staff to successfully perform guest service procedures and handle upset guests.
  • Personally handle difficult situations involving upset guests and attempt to resolve issues before guests leave the property.
  • Manage the 100% guarantee procedures and eliminate service issues that result in repeated invocations of the guarantee.
  • Recruit, select, train, and manage employees to deliver guest services and quality products that will lead to achieving goals for revenue and profit.
  • Properly administer Company policies and procedures for human resources management, payroll administration, personnel transactions, and fair treatment of employees.
  • Ensure a satisfactory guest experience and protect the company's physical assets by maintaining the physical condition of the hotel in accordance with established quality control standards.
Requirements
  • Bachelor's Degree preferred.
  • High School Diploma or equivalent required.
  • Minimum 2 years of experience in hotel operations or a related field.
  • Knowledge of training criteria specific to the hospitality industry and/or adult learning preferred.
  • Ability to stand for extended periods, work in a sitting position for extended periods, and lift and carry heavy objects.
  • Capable of working in a fast-paced environment and in stressful situations.
  • Ability to communicate clearly and effectively both orally and in writing.
  • Ability to logically and independently plan, organize, and complete work.
  • Ability to take initiative and have well-developed interpersonal skills.
  • Proficient in MSWord, MS Excel, and MS Outlook.
About Wyndham Hotels & Resorts

Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company. We stand 20 brands strong across 9,000 hotels in more than 80 countries, and we offer the most diverse collection of hotel experiences in the world.

Our hotel owners are the stewards of our brands, and together, we champion everyday travelers. We believe guests deserve great experiences, and our robust portfolio, distinguished by our leading economy and midscale brands, delivers just that.

We are committed to providing our guests with exceptional service, clean and comfortable accommodations, and a memorable experience that will keep them coming back.

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