Hotel Front Desk Team Member
1 month ago
We are seeking a friendly and proactive Front Desk/Guest Reception Team Member to provide exceptional service to our hotel guests at Los Gatos Garden Inn. As a key member of our team, you will be responsible for ensuring a smooth and enjoyable experience for our guests.
Key Responsibilities- Assist guests with check-in and check-out processes, issue room keys, and process payments.
- Maintain communication with housekeeping staff to coordinate room availability.
- Answer guest inquiries and complete paperwork promptly and accurately.
- Provide exceptional customer service and resolve issues in a customer-focused manner.
- Friendly and outgoing personality.
- Proficient in English; knowledge of Spanish is a plus.
- Strong communication and organization skills.
- Computer literacy and basic math skills.
- Able to lift 30 pounds and walk up a flight of stairs and walk about one city block back and forth to rooms if needed to assist guests.
- Flexible scheduling.
- Hotel stay discounts.
- Competitive compensation.
This is a permanent position, not a summer or short-term job. We are seeking a long-term team member who can provide exceptional service to our guests.
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