Hotel Front Desk Team Member

1 month ago


Los Gatos, California, United States Los Gatos Garden Inn Full time
Job Summary

We are seeking a friendly and proactive Front Desk/Guest Reception Team Member to provide exceptional service to our hotel guests at Los Gatos Garden Inn. As a key member of our team, you will be responsible for ensuring a smooth and enjoyable experience for our guests.

Key Responsibilities
  • Assist guests with check-in and check-out processes, issue room keys, and process payments.
  • Maintain communication with housekeeping staff to coordinate room availability.
  • Answer guest inquiries and complete paperwork promptly and accurately.
  • Provide exceptional customer service and resolve issues in a customer-focused manner.
Requirements
  • Friendly and outgoing personality.
  • Proficient in English; knowledge of Spanish is a plus.
  • Strong communication and organization skills.
  • Computer literacy and basic math skills.
  • Able to lift 30 pounds and walk up a flight of stairs and walk about one city block back and forth to rooms if needed to assist guests.
What We Offer
  • Flexible scheduling.
  • Hotel stay discounts.
  • Competitive compensation.

This is a permanent position, not a summer or short-term job. We are seeking a long-term team member who can provide exceptional service to our guests.



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