Customer Service Liaison
3 weeks ago
We are seeking a highly skilled Customer Service Liaison to join our team at Flyers Energy. As a key member of our customer-facing department, you will be responsible for interacting with clients and team members to provide information in response to inquiries about products and services.
You will handle and resolve customer concerns, support fellow team members, and demonstrate professionalism, a positive attitude, knowledge of products & services, reliability, and the ability to support our company vision and culture. A team player who easily adapts to change is essential for this role.
Key Responsibilities:
- Receives customer requests by various inbound communication
- Analyzes requests, provides information, or ascertains who will best provide the information, and routes the request to the correct person
- Effectively manages time
- Basic understanding of all SOPs
- Works closely with other departments to ensure complete customer satisfaction and follow-up
Working Conditions:
This is an office setting role that requires sitting long periods throughout the day, using a phone headset during work hours, and occasional standing and walking.
Qualifications & Requirements:
To be successful in this role, you should have:
- 1 year of customer service experience or 1 year working in a customer-facing environment
- High School Diploma or equivalent
- Good communication skills, written & verbal
- Ability to multi-task & take direction
- Team Player willing to go above and beyond to reach team goals and help others achieve theirs
What We Offer:
Flyers Energy offers a competitive salary of $16 - $17 per hour, with annual bonus opportunities, a comprehensive benefits package, including health insurance, 401K retirement plan, paid time off, and more.
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