Customer Service Representative

5 days ago


St Petersburg, United States Plasma-Therm Full time
Customer Representative Job Description

At Plasma-Therm, we are seeking a highly skilled Customer Representative to join our team. As a key member of our Parts group, you will play a critical role in achieving or exceeding our annual part sales top-line budget.

Key Responsibilities:
  • Quote Generation: Perform business processes for parts order processing, including quote generation following approved pricing guidelines.
  • Customer Interaction: Develop a professional relationship with key customers and representatives, ensuring customer satisfaction with PT interaction.
  • Order Processing: Work to meet or exceed established Parts group financial target(s), maintaining daily process metrics for Parts opportunity to order process.
  • Process Improvement: Identify gaps / potential improvements within departmental business processes – suggest business process improvements.
Requirements:
  • Education: Bachelor's Degree – MUST HAVE.
  • Experience: 0 - 2 years of customer service or related experience dealing with customers.
Skills and Abilities:
  • Communication: Ability to communicate effectively interdepartmentally and externally with customers and vendors.
  • Teamwork: Teamwork spirit and quick learning capabilities.
  • Technical Skills: Knowledge of systems and software necessary to perform job function such as ERP systems (e.g. EPICOR), MS Products (Word, Excel, Outlook, PowerPoint), Salesforce, and Atlassian Products (JIRA, etc.) is ideal.
About Plasma-Therm:

Plasma-Therm designs and manufactures plasma-processing systems that are used in fabricating advanced electronics and electro-mechanical devices. Our systems are employed in many industries, from renewable energy to consumer electronics to space science.

Since its founding in 1975, Plasma-Therm has been recognized for technology leadership, with dozens of U.S. and foreign patents, and more than 30 awards for superior products and customer service.

We are committed to innovation, excellence, and partnership. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.



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