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Technical Support Specialist

2 months ago

Annandale, New Jersey, United States Realign LLC Full time
Position Overview:
We are looking for a dedicated Desktop Support Analyst to join our team at Realign LLC. This role is essential in providing comprehensive technical assistance to our staff.

Key Responsibilities:
  • Deliver technical support to employees through both in-person and remote channels.
  • Diagnose and resolve hardware and software challenges.
  • Install, configure, and maintain desktop computers, laptops, printers, and other related equipment.
  • Prepare new equipment for employee use.
  • Conduct training sessions for users on software applications and best practices in technology.
  • Document and manage all support requests and their resolutions.
  • Contribute to IT projects and initiatives as required.

Qualifications:
  • A minimum of 2 years of experience in desktop support or a similar role.
  • Proficient in Windows operating systems and the Microsoft Office Suite.
  • Strong knowledge of troubleshooting techniques for computer hardware and software.
  • Excellent communication and customer service abilities.
  • Capable of working independently and managing multiple tasks effectively.
  • Certifications such as CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST) are advantageous.

Job Type: Contract
Job Category: IT