Sales and Customer Service Representative

5 days ago


South Portland, Maine, United States Massage Envy Full time
Job Summary

We are seeking a highly motivated and customer-focused Sales and Customer Service Representative to join our team at Massage Envy. As a key member of our front desk team, you will be responsible for providing exceptional customer service, managing client relationships, and driving sales growth.

Key Responsibilities
  • Provide top-notch customer service to clients, ensuring a positive and memorable experience
  • Manage client relationships, including scheduling appointments, answering questions, and addressing concerns
  • Drive sales growth by promoting our services and products, and identifying opportunities to upsell and cross-sell
  • Work collaboratively with our team to achieve sales and customer service goals
  • Stay up-to-date on our services and products, and provide accurate information to clients
Requirements
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and multitask
  • Basic computer skills and proficiency in our software
  • Experience in customer service and/or sales, preferably in a retail or healthcare setting
  • Ability to work a flexible schedule, including evenings and weekends
Benefits
  • Competitive hourly wage and highly achievable sales bonuses
  • Access to group health and dental insurance
  • Paid vacation time and paid personal days
  • Discounted in-house massage, skincare, and retail products
  • Free access to our employee assistance program


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